Privacy Policy
Your name and contact details
We collect your name and contact details when you create a Golden Resolution Limited account and use them for the following purposes:
- Delivering items you’ve purchased and collecting items you’re selling.
- Sending important service-related messages by text, email, post and push notifications (you can opt out of any of these at any time in your account settings).
- Sending information about our latest offers, discounts, voucher codes, competitions and updates by text, email, post, social media and push notifications (again, you can opt out of any of these at any time in your account settings).
- Fraud prevention and detection.
Your date of birth and gender information
We collect your date of birth and gender information when you create a Golden Resolution Limited account. We use this information for the following reasons:
- To determine which products, offers and services will be of interest to you, plus send you birthday treats like voucher codes.
- Fraud prevention and detection.
Your payment information
This information is collected when you checkout on any of our sites and includes credit/debit card details, bank details or PayPal details depending on how you choose to pay or receive payment. We use this information to:
- Take payment for the products you’ve purchased.
- Pay you for items you’ve sold.
- Prevent and detect fraud.
We do not store your credit or debit card details and ensure that any bank details that we need to hold are held subject to all appropriate security measures.
Your contact history with us
We may store and use any communications you have with us (i.e. when contacting our customer service team) for the following reasons:
- Provide customer service and support.
- Devise solutions to common customer problems.
- Train our customer service team.
Your purchase history and saved items
In order to deliver the best possible service, we store information on your purchase history and saved items. This allows us to:
- Provide a personalised experience when using our website (including recommended products) using automated and computerised technology.
- Review, develop and improve the products and services we offer.
- Send marketing emails relevant to your interests.
Information about your devices and how you use our services
When you visit our site or send an email to us, we will automatically collect information about the device you’re using (i.e. mobile, computer, tablet, etc) as well as your operating system, access times, browser information (including type, language and history), your location data, settings and other data required to deliver the services described in this policy.
We use cookies and other technologies to collect this information and use it in the following ways:
- Provide you with a personalised browsing experience, including recommend products and services.
- Deliver Golden Resolution Limited adverts to you across the web.
- Research and data analysis.
- Developing new products and services.
We apply all the safeguards outlined in this policy when combining your personal information with your device information.
In some instances, we may provide third parties with aggregated information and analytics in order to deliver and improve our service. This information will be anonymised so it cannot be used to identify you.
Sharing your information
We appreciate the trust you place in us to handle your personal data correctly, which is why we promise not to sell your personal data to any third party under any circumstances.
However, we will need to share it with carefully selected companies and organisations in order to fulfil the services outlined in the ‘how we collect and use your information’ section above. Here is a full list:
- Other companies within the Entertainment Golden Resolution Ltd group (but only those located within EEA)
- To employees, agents and other third parties (some of whom may be located outside of the EEA) who help us deliver our services, including but not limited to: administering your account, arranging the collection and delivery of products and providing assistance with any queries you may have.
- To companies who help us tailor our services to your needs and recommend products and services you may be interested in.
- To any party whom we transfer our right and duties to after a change of ownership.
- To anyone the law requires us to share data with.
Rental
We administer our rental service in conjunction with DivideBuy and their partners. DivideBuy employees may access your records in order to resolve a support request or determine the best way to contact you regarding monthly payments and outstanding balances, but only employees who need access to this information will receive it.
In order to fully administer our service, we may also share your information with the following third parties:
Credit Reference Agencies: when considering whether to accept your rental application and thus enter into a Credit Agreement, we may search records held at Credit Reference Agencies. Details of our search and application may be added to the aforementioned records, and other organisations searching your records will be able to see these details. By renting a phone from us, you agree to this taking place.
Your CRA records may also be updated with details of your agreement with us, the payments you make and any default or failure to adhere to our terms. Other organisations will be able to access these details and they may be used to:
- Trace and recover debts
- Detect money laundering and fraud
- Manage your accounts
Your payment behaviour may be reported to Credit Reference Agencies, which may affect your credit score. Our credit application search will place a footprint on your credit file, which will be visible to other lenders and organisations. The records held by Credit Reference Agencies will be linked to the data of your spouse, any joint applicants and other financial associates.
Any data shared with Credit Reference Agencies will be processed in accordance with their own privacy policies. Credit References Agencies may create or add details of your application to their own records and this information may be used to make credit decisions about you, those you are linked to financially and, if relevant, your business.
For more information on the Credit Reference Agencies we work with and their approach to using and sharing personal data, please
Suppliers and Subcontractors: DivideBuy may share information with the suppliers and subcontractors they use to provide their service. This includes software providers, data storage providers and business consultants.
Fraud Prevention & Identity Verification Agencies: We may check your details with fraud prevention agencies. If your details are false, inaccurate or we suspect fraud, this information may be recorded. Fraud prevention agency records are accessible to other organisations making decisions on credit and insurance agreements for you and members of your household.
Payment Service Providers: DivideBuy use a PCI compliant secure credit card processor and do not save your full credit card number on their information systems.
Regulators & Legal Authorities: We may disclose necessary information with authorities such as the police, tax agencies or other authorities if required to do so by law or if you have requested us to do so. For example: we may be legally required to disclose your information for anti-money laundering purposes.
Debt Collection Agencies: Your information may be shared with third party debt collection agencies if we need to collect unpaid debts. The debt collection agencies may process your personal data in line with their own privacy policies, or on our behalf.
Sale of the Company: If Golden Resolution Limited or DivideBuy are acquired by a third party, personal information about customers and employees will be transferred as an asset.
We may also share non-personally identifiable information publicly, for example information to show trends about the general use of our service. However, it will not be possible to personally identify you from this information.