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FREQUENTLY ASKED QUESTIONS
I need to contact you, what number/email address should I use?
If you need to contact us about anything at all, please call our customer service team on +44 0151 312 8737 , or email us on support@goldenresolution.com Please note our office hours are Monday – Friday 9am – 5.30pm GMT.
What are your delivery charges?
Delivery charges depend on the destination, please see our Delivery page for full details.
Unfortunately, we are unable to ship any orders outside of the UK at the moment.
For orders in the UK, we currently offer FREE Standard Delivery on all orders of £40 or more. This is slightly higher than our previous threshold due to the recent rise in costs across the UK delivery network.
When will I receive my order?
Please see our Delivery & Returns page for full details.
Can I add an item or change my order after I have placed it?
Once you have received an order confirmation from us, your order will have been inputted into our back office system and can no longer be amended through the website. If you do wish to amend your order please contact us, and as long as your order hasn’t been sent to the warehouse for packing we can update your order for you. Please note: we cannot guarantee changes to an order once it has been placed as it may be already processed.
I haven't received my order, what should I do?
Please contact our customer service team on +44 0151 312 8737Â Monday – Friday 9am – 5.30pm with your order number and they will be happy to assist you.
I have received my order but something is missing or damaged, what should I do?
If your item is missing, faulty, damaged or not as expected please contact us first, either by email on support@goldenresolution.com or call us on +44 0151 312 8737 (Monday – Friday 9am-5.30pm GMT), and state your order number, the product which is at fault, and the issue. We may be able to issue a refund/replacement without a return (we may require photos in this instance).
I do not like an item I have purchased, can I return it?
We hope that you love every single item that you purchase from us. However, if you do need to return an item for whatever reason, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable. Please return the item together with your returns slip and we will process the refund/exchange once we have received your item.
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I purchased one of your products from a stockist and it's faulty, can I return to you?
We are only able to process returns, refunds and exchanges on items purchased from goldenresolution.com. If you bought the item from one of our stockists, we advise you get in touch with them directly.Â